Free delivery to all orders in mainland UK postcodes and in-stock items only.
We do not deliver to remote areas such as the Channel Islands,
Grampian, Highlands, Isle of Man, Isle of Wight, or Scilly Isles. Some
areas of Scotland would include an additional surcharge that will be
added during the checkout process and made clear to you. For more
information about delivery please visit our Shipping & Returns page.
This item will be delivered by one of our national carrier partners,
e.g. Hermes, DHL, Panther, Arrow XL, Tuffnells or other carriers as
appropriate.
Delivery Process
Standard Delivery will usually occur Monday to Friday (8 am to 6 pm)
but could occur outside of these hours during peak periods. We do our
best to keep you informed along the way as to when your delivery will
arrive. We send emails and SMS alerts to let you know when your order is
in transit and on the day of delivery to you. Unfortunately, we’re
unable to provide a choice of delivery day or time for these types of
deliveries.
Multiple Shipments
If your order includes multiple boxes, we may ship your items
separately, at no additional cost to you, ensuring your products reach
you as quickly as possible.
Feedback
Standard Delivery is normally undertaken by one delivery driver. Our
drivers are busy people delivering lots of parcels to lots of customers
each day. If you’re around to receive your delivery, and the driver does
a good job for you, let them know with a kind word, they really
appreciate it. If we need to improve, let us know that too by contacting us. We welcome and appreciate every piece of feedback as it helps us improve our service.
Delivery Time Estimates
Delivery times vary for different products and it will be clearly displayed on top of the product page.
Returns
If you change your mind, you may return your purchase to us within 30
days of the date you received it. Please send it back to us in its
original packaging. Credits are issued in the form of store credit.
Damages
If an item has been damaged in transit, please take photos or video clearly showing the damage and contact us as soon as possible.
Faults & Warranty
If an item arrives that is faulty, missing parts, is defective or has
been damaged during manufacturing, please take photos or video clearly
illustrating the problem and contact us as soon as possible.
Packaging
Where possible we prefer to deliver items using the supplier or
manufacturer's original packaging to reduce waste caused by
re-packaging.
