Product Enquiries 

Will the furniture arrive fully assembled?

Most of our furniture comes flat packed, therefore assembly will be needed. In most cases – bedroom furniture and tables are generally the most common items requiring assembly. This information will be clearly provided in the product description. 

Can you re-upholster items?

Apologies, but we do not offer such service.

What happens once I have placed my order?

You will receive a confirmation receipt immediately via email to confirm that we have your payment.

Does my sofa set require assembly?

Yes. Majority of our sofa sets are flat packed; however some do not require assembly. This will be shown in the product description.


All goods supplied by the Daily Furniture are warranted free from defects for 12 months from the date of delivery (unless otherwise stated on the product page). This warranty does not affect your statutory rights as a consumer. Daily Furniture warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with the UK Consumer Law.

If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you're happy with. For example we may arrange one or a combination of the following:

  • Send you any missing parts or components
  • Suggest a method self repair (with an offer of compensation to you)
  • Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
  • Replace the product (subject to availability)
  • Offer you an alternative product
  • Offer a partial or full store credit voucher or refund

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Faults and Warranties policy does not cover:

  • Normal wear and tear
  • Damage arising from improper assembly or modification
  • Damage arising from abnormal use or abuse
  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
  • Damage to external or product packaging only
  • Damage occuring during your own handling and transportation of goods from a Click & Collect pick up location
  • Insignificant minor variations in dimensions, colour, grain or finish
  • Insignificant minor imperfections or superficial blemishes

Ordering and Payment


All prices displayed on our website are in British pounds. All payments are processed in British pounds (GBP). We accept payment by various methods including by Credit Card, PayPal and a range of other payment options as displayed on the website and during the checkout process.

The retail price for each product is provided to us by our supplier and is shown alongside the sale price for your reference. Prices are subject to change effective immediately upon posting to our website or other form of notification.

My payment card has been refused when placing my order, what should I do?

If your transaction is declined during the online ordering process, please follow the instructions on screen. Check the information you have entered and try again, or alternatively please try another method of payment.

If you are placing a high value order, please note that banks may put a hold on an authorisation as a security measure until they have received confirmation of the authenticity of the transaction from the card holder.

The price has changed since I purchased my product. Will you refund me the difference?

Daily Furniture can offer a sale price adjustment for items purchased up to seven days prior to the start date of the sale. The same item must still be available at the time of your request and before any sale price adjustment can be made and the difference will then be issued in the form of a credit note which is valid for 1 year.

Are my card details secure?

Yes. We don’t store your card details on our system, only a token and enough information to display on the website for you to recognise which card has been used (last 4 digits of the card). We have a strict fraud control policy and thoroughly check all orders before dispatching our items.



How long will my order take to be delivered?

This depends on the item. Each item has its own delivery time frame so check your order confirmation or log into your account for a reminder of the delivery time.

I’ve only received part of my order

If you have ordered an item that comes in several cartons like bedroom furniture set, it’s possible they have been dispatched separately – check your dispatch email to see which items have been dispatched or log into your account online for more details. You will only be charged one delivery charge, even if your order is dispatched separately.

Can you deliver my items quicker?

No, we do not offer express delivery. Your products will be delivered within the timeframe listed on the product page.

Do you deliver to Ireland?

No, we do not deliver to Ireland or Northern Ireland.

Will I be able to exchange my item if I change my mind?

Yes, you can exchange your item for a different one, however there will be a collection fee of £40.

How much is the delivery charge?

All our products are delivered free of charge to mainland UK postcodes. More information can be found on the Shipping & Returns page.

My delivery has arrived damaged

This is extremely rare as we quality control all of our furniture and accessories prior to delivery. We are able to take items away on the point of delivery thereby avoiding any inconvenience and therefore we strongly encourage customers to check their item(s) carefully at the time of delivery and inform us immediately of any defects. We will then endeavour to replace the item(s) as quickly as possible! Please contact us at help@dailyfurniture.com with an image of the damage product and we will get back to you with the best solution.

What happens if when we arrive my furniture won’t fit up the stairs?

It is your responsibility to ensure that the furniture you have ordered will fit into your home and that our delivery van can get close enough to your property to make the delivery. Points to look out for include twisty passages, low doorways and dog leg stairs. Should our logistics team feel that there is a danger to your property or to them in delivering large items upstairs, they may refuse to deliver upstairs.

Can I collect my goods from your HQ in Birmingham?

Please accept our apologies but we currently do not offer collections.

Returns & Refunds


What is your returns policy?

You can return any goods (excluding bespoke items) to us within 14 days of receipt and we will refund you the full value of your items. Goods need to be returned undamaged and in their original packaging. In the case of our mattresses, it is essential that the protective mattress cover remains unopened. Please do refer to our Terms & Conditions page. At Daily Furniture we are committed to providing excellent service so please do call us with any questions or queries you might have before you place your order. We will do our best to help and we will send out any necessary samples and hopefully you should never have to return anything!

Get In Touch

Can't find what you're looking for?

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Due to an increased volume of queries, our current response time is longer than usual. Please be assured that any return or cancellation requests are valid from the date that your request is submitted. We ask that you avoid submitting duplicate queries as this may further delay our response.

So that we can resolve your query as quickly as possible, please provide as much information as you can when submitting your request, such as photos and videos, if applicable.

Thank you for your understanding.